First time fix, regular preventative maintenance, mean-time before failure, seven-day service cover, customer focused? These are terms you may not be familiar with, however we are, and we understand the importance of each one in conjunction with your business. Trust us to deliver on your behalf.
Planning and Preparation Produce Premier Performance. We plan your equipment into a regular service schedule and we prepare components and parts prior to attending site. This means less down time for you and better serviced equipment, increasing mean time before failure rates
7 into 52 Definitely Does Go !! 7 Days a Week, 52 Weeks a Year, our engineers Go out to breakdowns, where and when you require. We operate under a response time scenario which is logged and monitored and all aspects of Health and Safety are adhered to while our engineers are on your premises.
“I need a part”
The Four Words that frustrate and annoy customers, so in the interests of happy and friendly customers we fully stock our service vans with all the major parts required to get you operational should your equipment need them. “That’s your machine fixed” The Way It Should Be
Coffee is 98.4% Water Scale, Taste and Odour will affect the quality of coffee in the cup. Brita Professional Water Filters are specifically designed for Espresso Machines, so they are a nutural choice for us. Water filters are fitted to all machines and changed annually during a major service.
I bet you didn’t know. But We Do. Every 14 Months you are required by law to have any equipment you own that produces pressurised steam, tested and certified. Don’t worry, as part of your annual major service we will test and certify your equipment, keeping you safe and letting you do what you do best, The Perfect Espresso.
Its Not the Law, but it is good practice. All Electrical Equipment must be maintained in safe condition (That’s the Law) However we believe in a belt and braces approach to safety, so any portable appliance that we maintain will be PAT tested and certified during the annual major service visit and after any repairs.